We can Backup and Restore your Servers and Workstations from storage that is either on your premises, storage that is hosted in the cloud, or a mix of both. Typically you would have both if you want to provide for off-site storage for Disaster Recovery. We use our own Backup Solution powered by Veeam® Backup and Replication software.
We can schedule scans of Servers and Workstations for installed applications and Windows Versions. This allows us to compare to our Database of Updates and Patches and determine the Updates and Patches that need to be applied to your Servers and/or Workstations and schedule them to be applied at a time that will have the least impact on your business.
We Install Software on your Server or Workstation that reports to our monitoring and Management Server 24/7/365. Our Server then alerts us to any potential issues such as: Low Disk Space, Runaway Processes, High Bandwidth Usage and much, much more. Our Server also allows to identify trends over time and to provide our Customers with reports on their server Monthly or more often if requested.
All of our Managed Services come with access to our Service Desk for you and your authorized users to create tickets as a request for assistance with any issues you may encounter using our services. These tickets are then assigned to an available Critical Mass Technologies Technician to work on until the issue is resolved.